Support
Last updated: May 2026
Need help with Ethiopian Maids? We're here for sponsors, maids, and recruitment agencies across every step of the hiring journey.
Get in touch
Response time expectations
- WhatsApp / Phone: within 1 business hour
- Email: within 24 hours, Sun–Thu
- Privacy requests: within 30 days (GDPR / DPA aligned)
- Safety reports: within 24 hours (in-app Report flow)
Common questions
I can't log in or reset my password
Open the app, tap Sign In, then Forgot password? and follow the email link. If the reset email doesn't arrive within 10 minutes, check spam, then email support@ethiopianmaids.com.
How do I cancel my subscription?
Subscriptions are billed by Apple App Store or Google Play. Cancel from your device:
- iOS: Settings → Apple ID → Subscriptions → Ethiopian Maids → Cancel Subscription
- Android: Play Store → Profile → Payments & subscriptions → Subscriptions → Ethiopian Maids → Cancel subscription
My documents were rejected — what do I do?
Open the document in your profile and tap Re-upload. Make sure the file is clear, all four corners are visible, and not expired. If we keep rejecting valid documents, contact support with the account email.
How do I delete my account?
See the account deletion guide for step-by-step instructions, including how to cancel an active subscription before deletion.
I want to report a user or message
In the app, tap the menu on any profile or chat and choose Report or Block. Reports are reviewed by our trust & safety team within 24 hours. Critical safety concerns? Email support@ethiopianmaids.com with the subject “Urgent: Safety”.